Faq's
How long does production take?
Every piece is made to order. We need about four to six weeks on the bench before your jewellery is ready to leave the studio.
Why does it take that long?
Lou casts, finish, engrave, and polish each order in South Australia. Nothing sits on a shelf. The extra time keeps quality high.
Can you rush my order?
If you need a strict deadline, email us before you buy. We will let you know if we can shuffle the queue.
When will you ship?
We print your label the same day the piece passes its final polish. You will get a tracking link by email.
Shipping Policy
Domestic delivery times
• Standard AusPost: about three to seven business days after dispatch.
• Express AusPost: one to three business days.
International delivery times
Most orders land in seven to fourteen business days, depending on customs.
Tracking
Every parcel is tracked. The link activates once AusPost scans the parcel.
Lost or delayed parcels
Reach out if your tracking stalls for more than seven days. We will lodge an investigation and keep you updated.
Change of mind
Return any non-custom piece within fourteen days of delivery. It must be unworn and in original packaging. Postage back to us is on you.
Custom or engraved pieces
Custom builds and personalised engravings cannot be returned. We can resize or adjust them for a fee that covers labour and postage.
Faults or transit damage
Email us within forty eight hours of receiving the parcel. Include clear photos. We will repair, remake, or refund once we confirm the issue.
Lifetime workmanship warranty
If a solder joint fails or a stone loosens due to Lou's workmanship, he fixes it free. Normal wear and accidental damage are not covered, but we are always happy to quote a repair.